Before embarking on this project, I learned from our Certification and Action Center Departments what the biggest problems were in the current system, and listened to calls from users trying to complete the current process in order to develop an understanding of the areas to focus on for improvement.
After learning about the issues members face during the process, I began sketching, wireframing, and ideating.
After developing an initial set of wireframes, I tested them with real members who were in the process of maintaining their certification this year. The results showed that while we were on the right track, there were holes and areas to improve the design.
The Certification Maintenance module is available only to members and providers with certification.